Terms & Conditions

Welcome to Convo Australia’s website. If you continue to browse and use this website and/or participate in Convo Access, you agree to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy govern Convo Australia’s relationship with you in relation to this website and Convo Access.

Definitions

Convo Australia, we, us means Convo Australia and its related digital communication platforms and services.Partner means an organisation that participates in Convo Access by displaying or using Convo Access materials (including QR codes, signage, decals, stickers, posters, or digital placements).Convo Access means Convo Australia’s access service that enables people to connect to Auslan interpreting services through Convo Australia’s digital communication platforms, including via QR codes or other approved access methods.User means any person who uses Convo Access or interacts with Convo Australia’s platforms via Convo Access.

1. Purpose and Permitted Use

1.1 Convo Access is designed to facilitate access to Auslan interpreting services for real-time communication.

1.2 Partners must use Convo Access materials only for their intended purpose and only in the manner provided or approved by Convo Australia.

1.3 Partners must not modify, re-create, obscure, tamper with, or misuse Convo Access materials (including QR codes), or use them to mislead Users.

2. Partner Responsibilities

2.1 Partners are responsible for where and how Convo Access materials are displayed or made available, and must ensure placement is safe, appropriate, and consistent with any guidelines provided by Convo Australia.

2.2 Partners must ensure Convo Access materials are not displayed in a way that implies Convo Australia endorses the Partner’s products or services, unless Convo Australia has provided written approval.

2.3 Partners must not represent that Convo Australia is the provider of the Partner’s goods/services, or that Convo Australia is responsible for the Partner’s staff conduct, premises, policies, or operations.

3. User Responsibilities

3.1 Users must use Convo Access in a respectful and appropriate manner, consistent with its intended purpose of facilitating access to Auslan interpreting services.

3.2 Users must comply with Convo Australia’s Code of Conduct, available at www.convoaustralia.com/code-of-conduct, when using Convo Access and interacting with Convo Australia’s interpreters and platforms.

3.3 Users must not misuse, interfere with, or attempt to gain unauthorised access to Convo Access or Convo Australia’s platforms.

Updated April 2022, revised April 2026

01.

The service is a monthly plan which entitles me access to an agreed number of minutes per month for Auslan interpreting services through Convo Australia’s digital communication platforms.

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02.

The agreed number of minutes per month is nominated by me and is recorded on the Convo Australia database.

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03.

The service is agreed to for 12 months and will be renewed annually; or

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04.

With a written request to terminate my plan (at least 10 business days before the end of the current billing month), my plan shall cease at the end of the billing month.

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05.

If I request a change in my plan, my updated plan will start on the first of the following month providing that I would give notice at least 10 business days before the end of the month.

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06.

Convo Australia will not require me to pay more than one month in advance and will invoice me monthly.

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07.

I am responsible to ensure that I have sufficient funds to make monthly payments in advance.

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08.

Depending on the joining date of the monthly plan, the invoice will be prorated for the first month's plan amount. An Invoice will be issued to you to cover the remaining month as soon as possible.

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09.

If I fail to pay my invoices on time for three consecutive months, Convo Australia may terminate my account and may seek legal remedy to collect outstanding amounts.

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10.

Convo Australia will inform me of my usage during the month as I approach full allocation of my plan amount. If I exceed the minutes allocated to my monthly plan, Convo Australia will not cut my service; but will provide me service at the excess rate. The excess minutes will be invoiced to me at the excess rate which I understand and agree is $3.75 per minute.

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11.

If I continue to exceed my allocation 3 months in succession, Convo Australia will ask me to review and upgrade my plan.

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12.

If an international call is made, Convo Australia will send me a separate invoice for my international calls (see international call rates on www.convoaustralia.com/international_calls). The cost of international calls will be my sole responsibility.

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13.

I agree and take responsibility to notify Convo Australia of any change to my billing details within 5 business days prior to the next invoice being issued.

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14.

I understand that Convo Australia is fully committed to high standards of interpreting services and will be responsive to my needs and adheres to the NDIS policies and the Privacy Act (Cth, 1988).

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Updated April 2022, revised April 2026

01.

This agreement confirms Convo Australia’s commitment to provide you with access to Auslan Interpreting services through Convo Australia’s digital communication platforms, including but not limited to their app. This access is funded by your employer, and may be reimbursed through the Employment Assistance Fund managed by JobAccess.

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02.

The agreed number of minutes allocated per month on activation by default will be 120 minutes, or a different amount nominated by you, and is recorded on the Convo Australia database.

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03.

The service is agreed to for 12 months and will be renewed annually; or

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04.

With a written request to terminate your plan (at least 10 business days before the end of the current billing month), your plan shall cease at the end of the billing month.

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05.

An invoice of a minimum charge of 120 minutes, or a different amount agreed in advance, will be activated once a connection is made anytime during the current month. This minutes allocation will be available to be used until the end of the calendar month, with no minimum for each connection made.

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06.

Convo Australia will inform you about your usage during the month as you approach full allocation of your subscription. If you exceed the minutes allocated to your monthly plan, Convo Australia will not cut your service; but will provide you with service at the excess rate. The excess minutes will be invoiced to you at the excess rate which you understand and agree is $3.75 per minute (before GST).

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07.

The remaining minutes balance of the current month will not be carried forward into the next monthly cycle.

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08.

If there is no connection anytime during the current calendar month, there will be no invoice issued for that month.

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09.

If an international call is made, Convo Australia will send me a separate invoice for your international calls (see international call rates on www.convoaustralia.com/international_call). The cost of international calls will be the sole responsibility of your employer and/or yourself.

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10.

Convo Australia may cancel or suspend the agreement if there is no payment received by the due date, and may seek legal remedy to collect outstanding amounts.

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11.

You agree and take responsibility to notify Convo Australia of any change to your billing details within 5 business days prior to the next invoice being issued.

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12.

Prices provided in the Service Level Agreement are subject to change with notice.

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13.

Prices provided are not inclusive of Goods and Services Tax (GST).

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14.

You understand that Convo Australia is fully committed to high standards of interpreting services and will be responsive to your needs and adheres to the Privacy Act (Cth, 1988).

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