Support
Looking for support? You’re in the right place. Browse our FAQs, or get in touch if you need more assistance — we’re here to make things simple.
Video call via Convo app
- Open the Convo App
- Tap ‘View Directory’
- Tap ‘Convo Consumer Support’
For everything else:
Want to make your business accessible?
Want to join our interpreting team?
Want to make a formal complaint?
Frequently asked questions
Can I translate letters/emails using Convo Now?
Yes, you can. Click the ‘Get an Interpreter’ button and ask the interpreter to help translate the document. They will give you an email address and you email the document to that address. They will then translate it for you.
I have run out of minutes, what do I do?
If you go over, and use more minutes than your allowance, we will take the extra minutes used off your next month’s allowance. We will never charge you any additional cost per minute. If you’d like to discuss, contact our support team at hello-uk@convo.io.
How much does Convo cost?
Convo offers a range of monthly bundles to meet your needs. For AtW and Direct Payments options, contact our support team at hello-uk@convo.io.
I’m having trouble connecting or using Convo. What should I do?
If you experience any problems with Convo, please contact us at: hello-uk@convo.io
Who are Convo interpreters?
All our interpreters are highly qualified, have at least three years’ interpreting experience, are NRCPD or RBSLI-registered and DBS/PVG/AccessNI licensed.
When is Convo open?
You can connect with an interpreter any time—24 hours a day, every day of the year. Our support team is ready to help Monday through Friday, 9:00 AM to 6:00 PM.
Questions still not answered? Leave us a message.