Video call via Convo app
- Open the Convo App
- Tap ‘View Directory’
- Tap ‘SignLive Customer Support’
Leave us a video message
If you’d like to get in touch when we’re not around, you can leave us a video message right here.
For everything else:
Want to make your business accessible?
Want to join our interpreting team?
Want to make a formal complaint?
Commonly asked questions
Can I translate letters/emails using Convo Now?
Yes, you can. Click the ‘Get an Interpreter’ button and ask the interpreter to help translate the document. They will give you an email address and you email the document to that address. They will then translate it for you.
I have run out of minutes, what do I do?
AtW/Direct Payments Customers: If you go over, and use more minutes than your allowance, we will take the extra minutes used off your next month’s allowance. We will never charge you any additional cost per minute. If you’d like to discuss, contact our support team at hello-uk@convo.io. Organisations: If you go over your allotted minutes, you don’t have to do anything. Additional minutes will be charged at your pre-agreed ‘pay as you go’ rate. If you are finding that you are regularly going over your contracted minutes, you can change your package with 30 days notice by contacting our partnerships team at access-uk@convo.io
How much does Convo cost?
Convo offers a range of monthly bundles to meet your needs. For AtW and Direct Payments options, contact our support team at hello-uk@convo.io Organisations should contact our partnerships team at access-uk@convo.io for the latest pricing information.
I’m having trouble connecting or using Convo. What should I do?
If you experience any problems with Convo, please contact us at: hello-uk@convo.io
Who are Convo interpreters?
All our interpreters are highly qualified, have at least three years’ interpreting experience, are NRCPD or RBSLI-registered and DBS/PVG/AccessNI licensed.
When is Convo open?
You can connect with an interpreter any time—24 hours a day, every day of the year. Our support team is ready to help Monday through Friday, 9:00 AM to 6:00 PM.
Questions still not answered? Leave us a message.
