Welcome to the Convo website and web-based services (“Website” and “Services”).
By accessing or using our Website or Services, you agree to be bound by these Terms of Use.
If you do not agree to these Terms, please do not use the Website or Services.
1. About Us
The Website and Services are operated by SignLive Ltd, trading as Convo.
Registered Office:
272 Bath Street, Glasgow, G2 4JR
Postal Address:
One Lochrin Square
92 Fountainbridge
Edinburgh, EH3 9QA
Company Registration Number: SC476935
2. Use of the Website and Services
The content of this Website is provided for general information purposes only and may be updated or changed at any time without notice.
You agree to use the Website and Services:
- Lawfully
- Only for their intended purpose
- In accordance with these Terms
3. Platform Use & Restrictions
Our web-based applications and Services are designed solely for direct communication and/or communication facilitated by a Convo interpreter.
You must not:
- Use the Services for unauthorised interpreting
- Provide or receive sign language interpreting via the platform without prior written permission from Convo
- Misuse, disrupt, or attempt to bypass platform safeguards
Unauthorised use may result in suspension or termination of accounts, without compensation, for all parties involved.
4. Intellectual Property
All content on this Website and within the Services — including text, graphics, design, branding, video, and software — is owned by or licensed to SignLive Ltd (trading as Convo).
You may not reproduce, distribute, modify, or reuse any content without prior written permission, except where permitted by law.
5. Accuracy & Liability
While we take reasonable steps to ensure accuracy, we do not guarantee that content on the Website is complete, accurate, or up to date.
Your use of the Website and Services is at your own risk.
To the fullest extent permitted by law, we exclude liability for any loss or damage arising from reliance on information provided on the Website.
Nothing in these Terms limits liability where it cannot be excluded under law.
6. Links to Third-Party Websites
The Website may include links to third-party websites for convenience or information.
We do not endorse and are not responsible for the content, availability, or privacy practices of third-party websites.
7. Suspension or Termination
We reserve the right to suspend or terminate access to the Website or Services where:
- These Terms are breached
- There is misuse, abuse, or unlawful activity
- Continued access poses a risk to users, interpreters, or the platform
8. Privacy
Personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect personal information.
9. Governing Law
These Terms of Use are governed by and interpreted in accordance with the laws of Scotland, England, and Wales.
Any disputes shall be subject to the jurisdiction of the UK courts.
10. Contact Us
If you have questions about these Terms of Use, please contact:
📧 hello-uk@convo.io
📞 0330 822 0288