.avif)
Offering this to your deaf customers? Here’s what you need to know.
Convo makes it easy for deaf people to connect—on their terms, in their language.
By simply scanning a QR code, Deaf individuals using sign language can instantly access an interpreter who facilitates the conversation in real time. This puts Deaf users fully in control of their experience—choosing when, where, and how to communicate.
Our core mission is simple: to ensure deaf customers own every conversation.
When you unlock that control, you’re not just offering a service—you’re creating a full, inclusive experience, building trust, and making everyday interactions seamless.
Here’s how it works.
1. Deaf person scans QR code
2. Deaf person permits Convo to access the camera and microphone:
3. Interpreter appears. If you cannot hear the interpreter on the Deaf person’s device, please gesture to the Deaf person to turn up the volume on their device and/or move it closer to you or your kiosk’s microphone/speaker, if applicable.
4. Make eye contact and talk directly to the Deaf person who is signing to you while you listen to the interpretation coming out of their phone and while you respond.
Note: if a Deaf person identifies themself to you before scanning the Convo QR code, you can recommend they try it (keep in mind that not all Deaf people use sign language to communicate) by pointing at the QR code poster/sticker.
Check out more video demos of Convo Access in action below!
At a Train Station
At a Kennel Shelter
At a Tech Store
At a Museum
Commonly Asked Questions
What's the best way to get a Deaf person's attention?
If you are behind them, gently tap them on the top of the shoulder. If you are in their view, wave at them while making eye contact.
Why is eye contact important with Deaf people?
This tells them you are talking with them and have their needs in mind.
Why is it important to address the Deaf person directly?
Sign language interpreters are there to interpret the conversations between Deaf and hearing people. They are trained to facilitate communication, and not become directly involved with conversations.
Do all Deaf people have the same preferred method of communication?
No. While many Deaf people prefer to sign, others have some residual hearing and may therefore prefer to speak. Others prefer to write with paper and pen.
What do I do if I don't understand something that was said through the interpreter?
Ask for clarification. Deaf people are accustomed to the occasional misunderstanding, things sometimes getting lost in translation, etc.
What if older iPhones are not able to scan QR codes?
Find out how to get Apple’s free Code Scanner for iPhones.
Still need support?
We're here to help! If you need additional support or have any questions, don't hesitate to reach out. Our team is ready to assist you anytime you need.
Contact us
